Terms and conditions


1. Terms and conditions of houseproud

These conditions apply to all the products, deliveries and services mentioned on this website. Terms and conditions of a customer will explicitly not become subject matter of contract, even if moeve-shop.de doesn't disagree explicitly. If a customer doesn't agree to the following terms and conditions, he is obligated to disagree in writing previously.

2. Right of withdrawal

You are no longer bound to your order, if you send back the products, in the original packaging, within two weeks after receiving. The cancelation must not be justified. The original packaged product can be returned with the cancelation in writing (mail or email). You will have to accept the costs of shipping. Custom-made products are excluded from cancelation. It is sufficent to send back the cancelation and original packaged product within the time limit to the following address:

houseproud GmbH
Norbert Killmaier, Lietzenburger Str. 94, 10719 Berlin

Please don’t send any not prepaid postage, we can not accept these. The right of withdrawal is restricted when the product is used, used by the customer or washed. If washed or not original packaged products are sent back, you have to pay compensation for the value (§361a BGB)

3. Terms of payment and prices

All prices include the lawfully required VAT. For shipping inside Germany we charge 5.95€ per oder,  to european countries outside Germany 9,90€ per order. We ship with dpd, DHL or ups.
Payments can bei made with Paypal or with credit card via Paypal. It is not necessary to register with paypal.

4. Delivery and shipping

All offers are subject to change without notice. Delivery only takes place as long as the goods are available on stock. If the customer wishes to change or adjust his order after the order has been placed or other non foreseeable circumstances take place, which do not allow houseproud to hold the delivery dates, though houseproud is not responsible for these circumstances, the delivery date will extend to a suitable date. If a binding delivery date can evidently not be fulfilled due to mobilization, war, riot, strike or lock-out or other circumstances of which houseproud can not be accused of by the general principles of law, the delivery date will be moved to a suitable date. The customer can cancel the contract, by setting a reasonable time limit of additional delivery.